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Need Our Help?

Supporting the ambulance community in times of need.

Many people struggle to ask for help when facing difficulties, and those working in ambulance services are often the last to ask for help for themselves and their families. At TASC, we’re here to support you in your time of need and get your life back on track.

If you need support, get in touch with our Support Services Team.

T: 0800 1032 999

E: support@theasc.org.uk

You can also book a call with the team at a convenient time for you by visiting www.theasc.org.uk/booking or send us a message by completing our Support Enquiry Form.

Alternatively, fill in one of the following application forms and email it to support@theasc.org.uk or post it to:

TASC Support Team
12 Ensign Business Centre, Westwood Way
Coventry, CV4 8JA

Who we can help

Anyone working for an NHS ambulance service in the UK
Not just for frontline staff, we can also help maintenance staff, admin, dispatchers and cleaners to name a few. To be eligible for support, you must have worked for an ambulance service for at least 12 months.

Anyone working for a CQC registered independent ambulance service in the UK
Examples of people we can help include patient transport workers, ambulance drivers and back office staff. To be eligible for support, you must have worked for an ambulance service for at least 12 months.

Anyone who has previously worked for an NHS or CQC registered ambulance service including retirees
To be eligible for support, you must have worked for an ambulance service for at least 12 months.

Close family members of people who are working, or have worked in an NHS or CQC registered ambulance service
Close family members include partners, parents, children and other dependents. To be eligible for support, you must be a family member of someone who has worked for an ambulance service for at least 12 months.

Volunteers working for a UK ambulance service
Volunteers include Community First Responders (CFRs) and patient transport service. To be eligible for support, you must be a current volunteer and have volunteered with the organisation for at least three years.

Our services

Our services are independent and confidential, and a full list is available below. As part of our package we also carry out a welfare benefits assessment, offer a listening ear and provide a range of welfare advice on a variety of topics including:

  • disability grants
  • housing issues
  • social welfare processes
  • signposting to support agencies, where appropriate

We do not offer legal advice and are not registered to offer any financial advice directly.

TASC can fund psychological support for ambulance staff struggling with stress related illness or struggling with post traumatic stress disorder (PTSD). 

Currently TASC can offer residential psychological well-being support via The Police Treatment Centres.  This support provides access to various well-being therapies with opportunity for a few individual sessions with a counsellor.

For those who require more intensive counselling, TASC have commissioned services from The Red Poppy Company. The Red Poppy Company provide ‘Rewind Treatment’ a model of counselling support for those affected by trauma of any kind. You will be allocated a counsellor near-by, so that you do not have to travel far or stay away from home to receive this treatment.

''After two years of telling myself that I was 'just tired', 'just stressed' or 'just being silly'; I eventually opened up to my manager and said the vital words 'I think I am depressed and need help'. This is when I finally sought help from my GP. I was placed on medication to help in the short term and when I was due to come off the medication, I experienced my first crisis episode.

I was struggling and was signed off of work. It was at this point that my university pastoral care lead told me about TASC and after an application was put in on my behalf,  TASC agreed to provide funding towards my treatment with my psychotherapist.

TASC's funding genuinely saved my life. As dramatic as that sounds, I was in a very dark place. I was suicidal and was thinking of taking my life as I saw no other way out. I am pleased to say that thanks to TASC I have been able to return to work. 

What I have learnt from my personal experience is that it’s ok not to feel ok. Ambulance workers may be there to help others but TASC is there to help the helpers and their families.

I couldn’t thank them more. I am forever in their debt.''

Ashley, Student Paramedic

TASC has recently launched new funded service for beneficiaries to receive up to ten physiotherapy sessions with a local therapist of their own choosing. Learn more about our new physiotherapy service

TASC have commissioned services from The Police Treatment Centres and The Fire Fighters Charity to support ambulance staff who are injured in the line of duty in England only. (This funding is also available for Search and Rescue personnel). 

The Police Treatment Centres have facilities in Harrogate, North Yorkshire and Auchterader, Perthshire.  The Fire Fighters Charity have facilities in Penrith, Cumbria, Little Hampton, West Sussex and Chudleigh, Devon.

TASC have raised additional funding for those injured in the line of duty for other areas of the UK however this rehabilitation is only available at The Police Treatment Centres.

TASC have also secured funding for those who are injured, but not in the line of duty, but still require physical rehabilitation.  This is available via The Police Treatment Centres.

Access to these services require a completed TASC application form, completed application for the relevant service provider together with a letter of support from a medical professional advising that they believe that rehabilitation would improve the individual’s circumstances. Assessment is based on physical need and does not include a financial assessment.   When TASC have confirmed a grant, the individual service providers would then carry out their own clinical assessment and a placement will only be offered if deemed by the service provider to be beneficial to the user.  Placements are also subject to availability.

To access financial support, applicants are individually assessed, taking into consideration individual circumstances.  TASC do have broad eligibility criteria, however, these are guidelines, and where there are exceptional circumstances, TASC will consider all circumstances.

Broad eligibility guidelines

  • Savings disregard of £4000.00
  • Have worked in UK ambulance service for 12 months
  • Be in need
  • That the support TASC offer has long term benefits for the individual

Financial grants are not currently available to UK ambulance service volunteers.

Where appropriate TASC will also offer debt advice.  TASC have commissioned bespoke debt advice services – free of charge to the service user. The Debt Advice Service can provide budget management advice and debt solutions – in negotiation with our beneficiary and their creditors.

Debt advice is not currently available to UK ambulance service volunteers.

TASC can offer advice and information on a wide range of subjects.  In addition to this and when required, TASC will work with other charities and organisations to maximise funds and support to meet the needs of its beneficiaries.  TASC are not registered to provide legal or financial advice.


We have also teamed up with Rightsteps UK to offer free online advice, guidance and information on a number of wellbeing topics including:

  • Stress at work
  • Anxiety
  • How to stop smoking
  • Healthy eating
  • Alcohol 
  • Cocaine, cannabis and ketamine

To access this free support, visit the Rightsteps website

TASC can offer support to bereaved families of ambulance staff who have died in service and also to those who may have recently left the service owing to terminal illness or when a loved one who has served in the ambulance service dies.

TASC also offer support to bereaved children and families and have commissioned services from Winston’s Wish to provide therapeutic support for children and families of services staff killed in the line of duty.

TASC Memorial – The ambulance services memorial and garden is located at the National Memorial Arboretum in Staffordshire.  The Garden of Remembrance is open to all members of the ambulance services community and their families.

TASC hosts the National Ambulance Memorial Service at the Arboretum every two years where we honour those in the ambulance services across the UK who are no longer with us.

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